Returns & Exchanges

At Black Sheep Wools, we want you to be delighted with your home and knitting supplies, so we offer a 28-day return policy for any unused and resaleable items. Please ensure all yarn remains in its original ball band and craft kits are unopened to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or phone with your order number to request a return authorization form.

• 2.
  Package Your Items

  Securely pack the unused products in their original packaging, ensuring that delicate items like ceramic bowls or knitting needles are well-protected.

• 3.
  Ship to Our Warehouse

  Affix the return label and send the package back to our main distribution center using a tracked postage service for your peace of mind.

• 4.
  Receive Your Refund

  Once our workshop team inspects the returned goods, we will process your refund back to your original payment method within 5 to 7 business days.